Assess staff productivity better with Workplace Analytics
For companies using Office 365, managers have a convenient tool available for them to assess their employees’ performance. It’s called Workplace Analytics, and it uses the data culled from Office 365. Microsoft’s previous productivity tool, My Analytics, only allowed employees to view their own productivity data. With Workplace Analytics, both employee and manager can view the former’s performance data.
How it works
A paid add-on to Office 365 enterprise plans, Workplace Analytics extracts behavioral insights from data gathered from Office 365 email, calendar, documents, and Skype. This means any data an employee types into their email and calendar — whether on the subject line or in the body itself — can be used to indicate their productivity status.
The program has an overview dashboard that provides specific information:
Week in the Life provides an overall view of how the entire organization spends time and how members collaborate
Meetings shows the amount of time spent in meetings
Management and Coaching gauges one-on-one meetings between staff and manager
Network and Collaboration takes a look at how employees connect to colleagues
What does it aim to do?
According to Microsoft, Workplace Analytics addresses businesses’ most common challenges: complexity, productivity, and engagement.
Using Workplace Analytics data, managers and human resources departments can form productivity strategies for the entire company. If most of your employees spend 60% of their time attending meetings and not enough time doing creative work, managers can come up with a strategy to reduce meeting times and focus more on productive tasks.
It also identifies how employees collaborate with internal and external parties. Suppose one of your sales staff frequently communicates with certain contacts. By using Workplace Analytics data, the employee’s manager would be able to determine whether this particular collaboration pattern is helping the employee hit sales targets or whether he or she is missing out on other more critical contacts. Based on this info, managers would also be able to determine which employees are most likely to meet or exceed their targets and set company-wide standards accordingly.
Workplace Analytics also allows managers to determine an employee’s level of engagement (i.e., whether the organization’s collaboration patterns are good for the company), and whether workloads are fairly distributed among workers and/or departments.
Is it useful for small businesses?
Large corporations have been using Workplace Analytics, but small businesses can also benefit from it. The data used to provide insights are what employees generate themselves — how much time they spend on meetings, whom they frequently communicate with, and how much time they spend on productive tasks.
Aside from letting managers examine their staff’s work behavior, Workplace Analytics also provides an overall look at an organizational level. If you want your organization to further harness the capabilities of Workplace Analytics and other Office 365 tools, give Multi IT a call on 011 435 0450, we’ll assess your tech needs.
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SharePoint or OneDrive: What’s best for SMBs?
Storing files in the cloud is common nowadays, making things convenient for business owners who want to manage their data on the go. But the number of ways to do this can be daunting, especially to the uninitiated. Don’t get lost in the sea of options. This handy guide will tell you whether SharePoint or OneDrive is right for you.
Both SharePoint and OneDrive help business owners manage and share data. But selecting the best platform can be difficult and give anyone a big headache. For instant relief, here’s a quick reference to help you choose wisely.
Office 365 comes with different storage and sharing options to make business owners more productive. Two of these are OneDrive and SharePoint, both of which have a long list of features and benefits. Which option is best for you? Keep reading for the answer.
Looking for a secure platform to manage your files? Where do you go for help? Should you choose SharePoint or settle for OneDrive instead? If any of those terms sound Greek to you, don’t worry. You don’t need a degree in computer science to figure it out. This article will give you the lowdown on what to expect from these services.
Both SharePoint and OneDrive are cloud-based services from Microsoft that allow you to store, share, and sync files across different devices. SharePoint was released in 2001 and reportedly has over 190 million users. OneDrive, on the other hand, was launched in 2007 and has more than 250 million users.
SharePoint is marketed mainly as a document management and storage system, but it can be configured to do much more than that. OneDrive, which was previously known as SkyDrive and Windows Live Folders, is part of the Office suite of online services.
What the two have in common
For starters, both platforms make use of Office 365 to help companies organize information and share this with others. To keep things secure, documents go to a cloud drive, so employees can easily track changes in a single file that is stored in one central location. One of the main reasons these platforms are so popular is because users can add comments and notes using real-time collaboration. Since data can be synchronized and is readily available, everyone sees the most up-to-date information regardless of how they view the document.
With OneDrive, it’s personal
OneDrive makes use of a SharePoint backdrop to work. This connects the two programs. The difference is that OneDrive is made for an individual, and the user remains in control even if the file is shared to different people. This means multiple teams can collaborate simultaneously as long as the original owner shares the document via a secure link. That person determines who can edit and view the file.
There’s more to SharePoint
With SharePoint, employees throughout the company can view and edit the stored file. Changes are tracked and higher-ups will know who is working on the document. This is ideal for human resource surveys or updates that need the attention of other team members.
With SharePoint and OneDrive, businesses can improve the way they work. If you want to learn how online document sharing programs can improve your company’s visibility and productivity, get in touch with Multi IT now on 011 435 0450. We’re here for you.
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The right social media platform for your SMB
Facebook leads all social media platforms in terms of daily active users, audience reach, and cultural impact, but is it the best fit for your business? Every business has a unique audience, so what works for one business may not work for another. With all the available social media platforms to choose from, small- and medium-sized businesses should examine their options before they decide which is the best match for them.
Facebook
Research shows that 77% of consumers in the US have social media profiles and that Facebook is the most utilized social media platform by users younger than 50 years old. With over two billion users, Facebook offers the biggest audience and is the perfect place for companies that are looking to increase their brand awareness.
Apart from the huge user base, Facebook also increases customers’ trust by lending otherwise stiff businesses a human touch. Although you don't have to invest heavily in this platform, you should at least create a basic page. Setting up your company’s page takes only a few minutes and not having one could affect your reputation.
YouTube
YouTube is the second largest search engine in the world with over 1.9 billion registered users. When properly utilized, it can bring in new customers and help you retain old ones. To increase your brand visibility and help viewers to get to know your company better, create a channel with videos about the products or services that you’re offering.
You can also encourage viewers to subscribe to your channel so they’ll be in the loop every time you upload a new video. Another huge advantage of using YouTube is that Google owns it, and videos from the site are more likely to appear on the first page of search results than other organic content.
Instagram
Launched in 2010, Instagram is one of the fastest growing social media platforms today. It boasts one billion registered users, mostly on the younger end of the scale (18-24 years old). Instagram is primarily for sharing photos and short videos, but it recently launched IGTV, an in-app tool for users and businesses to upload long-form videos.
Keep in mind that most users prefer to use Instagram for fun and creative content. The platform is known for beautiful photos, so choose aesthetic content over standoffish or corporate content.
To hit two birds with one stone, integrate your Instagram account with your Facebook page so every new picture or video on your profile will automatically post to your Facebook page.
Snapchat
Another trendy social media platform is Snapchat, which allows its 300+ million monthly users to share photos and videos that disappear within 24 hours. Businesses can use this platform to reach younger audiences through Snap ads, sponsored geofilters, and sponsored lenses.
Snap ads are 10-second full-screen videos with embedded links and calls to action that will appear on the timelines of targeted viewers. Sponsored geofilters and sponsored lenses, meanwhile, are custom filters that may contain elements relating to one’s brand. All these marketing options are available through AdManager, the app’s advertising platform.
Twitter
Twitter has 328 million active daily users. This number may be small compared to the other social media platforms on this list, but that’s precisely its charm: it gives users the feeling of security and coziness that comes from chatting with businesses directly and publicly. In fact, a whopping 85% of SMBs have Twitter accounts that they use to engage with current and potential customers. And because Twitter only allows up to 280 characters per tweet (excluding links), conversations between parties are straight to the point and results-oriented.
If you have more questions about social media platforms and how to use them strategically, contact Multi IT on 011 435 0450 today.
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Why You Could be Hacked Right Now and Not Know It
80 percent of hacking related breaches leveraged either stolen passwords or weak, guessable passwords. The thing is, about 76 percent of people use the same or a similar password for most, if not all, websites. Which means if an employee has their personal life hacked, your organization could be compromised in a matter of minutes.
Because ransomware is so common, that’s what businesses expect now. Yes, ransomware is easier monetization for the hacker. But it’s not the only risk. There are all sorts of malware strains and attack types that skim credit card details, health information, social security numbers and financial data – all that they can sell on the dark web.
We know of a company that lost $800,000 because one of their vendors got hacked and didn’t know it. The attacker watched email traffic for a couple of months, observed and copied how they requested money and changed the financial transaction information to an offshore account. This is just one example of how creative and unexpected these attacks can be.
How malware is detected
It takes an organization an average of 191 days to identify a data breach.
Malware used to be so obvious. Things would break, computers would slow down dramatically and disk drives would spin loudly, whirring into action even though you were just playing a game of Solitaire. It was clear something was running that wasn’t supposed to be. Things changed.
Hackers today realise that getting detected works against them, so they are all about stealth mode. That’s why it takes an average of months to detect anything. The symptoms we all came to expect aren’t there anymore.
It often isn’t until unauthorised transactions start taking place or someone receives notifications that their accounts are logged into that they realise something is wrong. By that point it’s too late to do damage control.
If you’ve been hit with ransomware or malware
Once you’ve been breached, it can bring any organization (corporate, small tax firms, nonprofits, cities, you name it) to their knees. Extensive data breaches or ransomware almost always go public and cause exposure of intellectual property, financial records, client files and other information.
Any data exposure can be very costly. Your company can’t operate until things are remediated, and your reputation will take a hit.
If you’ve been hit successfully at any point, you stand a higher likelihood of becoming a target again. Not to mention that there could be trace malware on your systems that you have not yet detected. The safest thing to do is to wipe and restore your backup files then change all accounts and passwords. Yes, all of them.
Next, start taking immediate steps to heighten your security:
Use complex passwords and make sure nobody is using the same passwords across multiple accounts
Add local disk encryption to prevent access to files
Use encryption in email to avoid stealth attackers and man-in-the-middle attacks
Enable multifactor authentication – this reduces data breaches significantly
Ensure regular systems patching; new vulnerabilities are discovered regularly and those patches close those holes
Have a user cybersecurity awareness training session. This should be done annually, but if you’ve experienced a breach, a remedial session is in order.
Leverage solutions that monitor outbound traffic (as well as inbound) to detect unusual behavior.
Treat requests for money suspiciously and verify unusual requests by picking up the phone and calling a trusted phone number for the party requesting funds.
Monitor the dark web to stay in front of information that is out on the dark web that could damage your business.
Multi IT has helped many clients recover from ransomware, malware and other data breaches. If you think you’ve been breached, don’t wait – contact us online or call us on 011 435 0450.
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Outdated firmware: An overlooked threat
If most of your company’s computers are obsolete, they double or even triple your chances of experiencing a data breach. This emphasizes how dangerous it is to have outdated applications, operating systems, and even web browsers. Failing to update your firmware could expose your business to major security threats.
What is firmware?
Firmware is a basic type of software that is embedded into every piece of hardware. It cannot be uninstalled or removed, and is only compatible with the make and model of the hardware it is installed on. Think of it like a translator between your stiff and unchanging hardware and your fluid and evolving software.
For example, Windows can be installed on almost any computer, and it helps users surf the internet and watch YouTube videos. But how does Windows know how to communicate and connect with your hardware router to do all that? Firmware on your router allows you to update and modify settings so other, higher-level pieces of software can interact with it.
Why is firmware security important?
Firmware installed on a router is a great example of why addressing this issue is so critical. When you buy a router and plug it in, it should be able to connect devices to your wireless network with almost zero input from you. However, leaving default settings such as the username and password for web browser access will leave you woefully exposed.
And the username and password example is just one of hundreds. More experienced hackers can exploit holes that even experienced users have no way of fixing. The only way to secure these hardware security gaps is with firmware updates from the device’s manufacturer.
How do I protect myself?
Firmware exploits are not rare occurrences. Not too long ago, a cybersecurity professional discovered that sending a 33-character text message to a router generated an SMS response that included the administrator username and password.
Unfortunately, every manufacturer has different procedures for checking and updating firmware. The best place to start is Googling “[manufacturer name] router firmware update.” For instance, if you have a DLink of Netgear router, typing “192.168.0.1” into a web browser will allow you to access its firmware and update process, assuming you have the username and password.
Remember that routers are just one example of how firmware affects your cybersecurity posture. Hard drives, motherboards, and even mice and keyboards need to be checked. Routinely checking all your devices for firmware updates should be combined with the same process you use to check for software updates.
It can be a tedious process, and we highly recommend hiring an IT provider to take care of it for you. If you’re curious about what else we can do to help, give Multi IT a call on 011 435 0450 today!
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3 Ways to Browse The Net Safely at Work
Amidst the current climate of malware, hacks, and phishing scams, the internet really isn't safe for any company that doesn't take precautions. Without safeguards, browsers that you or your employees use are vulnerable to cyber attacks that may cripple productivity and profit. There are wise steps that every company should take to browse the net safely.
Data stored on desktops, servers and in the cloud, doesn’t make it safe. If anything, it makes it available to anyone who has the desire and capabilities to hack into your system and cause mayhem for your business operations.
One thing you should be doing to protect your data – and your company – is to make use of privacy-protecting browser extensions. Depending on the nature of your business, both you and your employees are likely to be online at least some, if not all, of the working day. What are some of the browser extensions that can make the experience more secure?
Prevent browser tracking
If you don’t like the idea of a third party (reputable or otherwise) being able to track your browsing habits, try installing a tool for private browsing. These programs offer protection against tracking by blocking third-party cookies as well as malware. Some extensions also boast secure Wi-Fi and bandwidth optimization and can guard against tracking and data collection from social networking sites such as Twitter, Facebook or Google+.
Blocking adverts
While online ads may seem harmless, the truth is they can contain scripts and widgets that send your data back to a third party. A decent ad blocking program will block banner, rollover and pop-up ads, and also prevent you from inadvertently visiting a site that may contain malware.
Many blockers contain additional features such as the ability to disable cookies and scripts used by third-parties on a site, the option to block specific items, and even options to ‘clean up’ Facebook, and hide YouTube comments. The major blockers work with Google Chrome, Safari, and Firefox and you’ll be able to find everything from user-friendly solutions to more advanced tools that are customizable down to the tiniest degree.
Consider installing a VPN
Unfortunately, browser tracking, malware, and adware are not the only internet nasties that you need to be concerned about. but the good news is that there a number of other extensions that you can download to really get a grip on your online safety. A VPN (Virtual Private Network) is something else to consider. VPNs encrypt your internet traffic, effectively shutting out anyone who may be trying to see what you’re doing.
Commonly used in countries where the internet is heavily censored by the powers that be, a VPN allows for private browsing as well as enabling users to access blocked sites – in China’s case that’s anything from blogs criticizing the government to Facebook and Instagram. There are hundreds of VPNs on the market so do a little research and find one that suits you best.
Finally, it goes without saying that having anti-virus and anti-malware software installed on your PC, tablet, and even your smartphone is crucial if you want to ensure your online safety.
Is browsing at your workplace secure? Would you like a more comprehensive security system for your business? We can tell you all about it and help your business protect itself from online threats. Get in touch with Multi IT on 011 435 0450 today.
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