Communicate Smarter. Collaborate Better.
Today’s businesses require more than just reliable phone lines, they need seamless, integrated communication systems that connect employees, customers, and partners across devices, platforms, and locations. At Multi IT, we deliver powerful Unified Communications (UC) solutions that bring voice, video, messaging, conferencing, and collaboration tools together into a single, efficient ecosystem.
Our goal? To simplify your communication stack, increase productivity, and enable a more connected, agile workforce.
What Is Unified Communications?
Unified Communications is the integration of various communication tools, such as VoIP, video calls, instant messaging, file sharing, and conferencing, into a centralised platform. With UC, your teams can switch between devices and channels without losing context, while your business gains improved control, visibility, and flexibility over how people communicate.
Instead of juggling multiple disjointed tools, Unified Communications enables a consistent, real-time communication experience, whether you're in the office, on the move, or working remotely.
Our Unified Communications Solutions
VoIP & IP Telephony Integration
Leverage voice-over-IP (VoIP) to consolidate your voice communication with data services. Make and receive high-quality calls from desktops, mobiles, or IP handsets, all within a secure, centrally managed platform.
Microsoft Teams Integration
We seamlessly integrate your telephony and messaging systems with Microsoft Teams, turning it into a powerful business communication hub. Make outbound and receive inbound calls directly through Teams using SIP Trunks and certified SBCs.
3CX Unified Communications
As a trusted 3CX partner, we deliver full-featured UC systems with voice, video, live chat, web conferencing, CRM integration, mobile apps, call queues, and advanced reporting, all managed through one interface.
Instant Messaging & Team Collaboration
Empower your staff to collaborate in real time through internal chat, group messaging, presence indicators, and shared workspaces. Reduce email clutter and foster faster decision-making through instant communication.
Video Conferencing & Screen Sharing
Host high-quality virtual meetings with built-in video conferencing tools, screen sharing, and virtual whiteboards. Whether it’s internal check-ins or client presentations, we make virtual collaboration feel seamless and professional.
Presence Management
Know who is available, busy, in a meeting, or offline, in real time. Presence indicators help teams connect more efficiently and avoid wasted communication attempts.
Mobile Access & Softphones
Enable communication from anywhere with mobile apps and softphone solutions that allow users to work from smartphones, tablets, or laptops, with full access to voice, messaging, and conferencing features.
Call Recording & Reporting
Record calls for quality assurance, training, or compliance purposes. Track call metrics, response times, and usage with powerful reporting dashboards.
Benefits of Unified Communications
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Streamlined communication
One platform for calls, chats, meetings, and collaboration
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Increased productivity
Teams spend less time switching apps and more time getting work done
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Cost savings
Replace outdated hardware and consolidate vendors
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Enhanced mobility
Work from anywhere, on any device
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Better customer experience
Faster response times, smoother handoffs, and improved service delivery
Who Needs Unified Communications?
Unified Communications is essential for businesses that:
- Manage remote or hybrid teams
- Operate across multiple branches or time zones
- Need to reduce communication silos
- Use multiple disconnected platforms (email, phones, chat apps, etc.)
- Want to improve internal collaboration and customer response times
From SMEs to enterprises, we tailor UC solutions to suit your infrastructure, user base, and industry.
Why Choose Multi IT?
- End-to-end delivery – We consult, design, deploy, and support your entire UC ecosystem
- Certified experts – Skilled in 3CX, Microsoft Teams, VoIP, SIP, and integration frameworks
- Custom solutions – Built around your team size, work style, and tech stack
- Reliable support – Local service teams ensure uptime, updates, and proactive maintenance
- Security-first approach – All communication is encrypted and protected
Let’s Unify Your Business Communication
At Multi IT, we don’t just connect calls, we connect people, processes, and platforms. With a fully integrated Unified Communications solution, you’ll gain a more agile, responsive, and connected business.