IT Managed Services have become more and more popular among small to medium-sized businesses. There are many reasons for the growing move towards Managed Services and below are just a few immediate benefits. 1. Control IT Costs Outsourcing gives you a fixed cost and allows you budget effectively. You are able to use as much of that contract as you need and only pay one flat fee. 2. Reduce Labor Costs Hiring and training an IT staff can be very expensive, and temporary employees don't always live up to your expectations. Outsourcing lets you focus your human resources where you need them most. 3. Trained, Experienced, Qualified, Certified. If you’re not IT trained, how do you assure an employee is qualified? Certifications like Microsoft Certified Systems Engineer (MCSE) are important, but so is experience. 4. Qualified doesn't Equal Experienced Few problems are new for leading IT service companies, which see related problems multiple times. An in-house IT employee leads an isolated existence no matter how much they train. We'd all rather an experienced doctor; the same is true for IT. 5. Increase Efficiency and Competitiveness Organizations that try to do all IT Services in-house themselves can have much higher research, development, and implementation time, all of which increase costs and are ultimately passed on to customers. 6. Quickly Implement New Technology A quality outsourced IT service organization will have the resources to start new projects right away. Handling the same project in-house might involve weeks or months to hire the right people, train them, and provide the support they need. For most implementations, quality IT companies will bring years of experience in the beginning saving time and money. 7. Stay Focused on Your Core Business Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions. 8. Reduce risk Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues. They generally are much better at deciding how to avoid risk in their areas of expertise. 9. Level the Playing Field Most small businesses can't afford to match the in-house support services that larger companies maintain. Outsourcing can help small companies act "big" by giving them access to the similar technology, and expertise that large companies enjoy. An independent third-party managed cost structure and economy of scale can give your company a competitive advantage. 10. Compliance and Security Is your firewall up to date? Do you have a DMZ installed? Do you audit your Workstations and Servers? Has your company implemented PCI security standards and work to maintain those standards? For example, Businesses have more ways than ever to prosper by taking many forms of payments such as Credit and Debit Cards, Gift Certificates, E-Checks, Wire Transfers to name a few, but with these forms of transacting also comes the need for due diligence. By outsourcing a qualified Manages Services company who is familiar with PCI Compliance standards, you can rest assured that your company is minimizing the risks associated with maintaining client data, credit card numbers, sensitive competitive information and more. Since 1986 the very core of our business has been Managed Services and that is why we are an award-winning managed services company, Contact us for a cost-effective customized managed services solution for you.  

Last week South Africa experienced its worst load shedding since 2008 with R200m worth of lost revenue and damages to the country and businesses. Fortunately no one was killed or badly injured but more than 800 000 businesses were without power and most parts of the country looked more like a dead ghost town than a commercial area. With Generators catching fire and IT hardware becoming corrupt, a disaster recovery plan is becoming more and more essential to all businesses. I’ve put together some key tips around what businesses should be doing in planning for a disaster to help protect themselves and if the worst was to happen how the business could get their IT systems up and running again. 1.   Put Together an IT Disaster Recovery Plan An IT disaster recovery plan should be essential part of any business plan.  It will usually be a compromise between best practice and cost, with the overall cost usually dependent on how quickly the business needs to be up and running again.  It needs to address all functional areas within IT prior to, during and after a disaster. When putting together a disaster recovery plan, risks need to be evaluated and decisions need to be made as to what will constitute a disaster as well as downtime tolerances. 2.    Put a Communication plan     If disaster strikes, it is very easy for things to get out of control quickly and be missed.  That is why it is essential as part of the overall disaster recovery plan that a communication plan be developed so that the responsibility for communicating with staff, emergency services, media and customers is documented and staff members are aware of their communication responsibilities. You also need to think about who in the business has the responsibility for declaring a disaster and if they are unavailable who that responsibility is delegated to. 3.   Test your plan It’s all very well to create a plan, but it’s just as important to practice it and ensure that it works in case there is a real disaster.  Practicing the plan can identify areas of weakness and improvements. Your disaster plan should be tested and modified on at least an annual basis.  Every time there is a major change within the business, whether that be IT systems related or process related, your disaster recovery plan needs to be updated. 4.   Get Insured If the worst was to happen and your business IT systems are damaged or destroyed in a disaster, not having the right insurance, being uninsured or being underinsured could have a catastrophic impact on your business.  This could lead to it being forced to close for an extended period of time or even worse not being able to re-open again. A professional insurance broker can help you make the correct insurance choices. 5.   Create an asset register As part of the process of getting insured, every business should create a list of what assets they hold.  In terms of IT equipment this would include all pc, laptops, tablets, mobile devices, servers, network switches etc. Your IT provider should be able to provide you with a list of your IT assets that you can store securely and provide to your insurance company if the need arises. As part of Multi Managed Services our customers enjoy this benefit free of charge. 6.   Back your systems up off-site You need to ensure that you are backing up your critical IT systems at least every night and that a copy of this is held securely off-site. If your office is hit and your IT systems are destroyed or unreachable, then you will need to be able to access your critical data from somewhere else. 7.   Save your critical recovery documents securely off-site Some documents are absolutely critical for businesses in the event of a disaster, like contact lists and emergency procedures.  These need to be stored securely on the company network but also a copy needs to be available easily if the computer network is not reachable. Some businesses keep these documents in a bank vault or with senior management.  Other business have set up a cloud based file sharing account that senior management have permission for and can be accessed easily in the event of a disaster.  8.   Flexible working Many businesses have suffered due to IT systems or offices not being available after a disaster, which has led to severe and sometimes a catastrophic impact. Businesses with flexible working capabilities and cloud based IT now have the ability to function even if their office/premises are out of action. 9.   Cross-train staff and spread the skills. Only having one person with a certain skill and over relying on that person as well as not training other staff to cover the area is a mistake many businesses make. In the event of a disaster if that person is unavailable for whatever reason the business can really suffer. 10.   Check with your network to ensure your suppliers and customers are protected as well Even if your business is covered, how are your suppliers or customers protected if a disaster hits them?  Will your business be impacted if a supplier can’t supply a specific part or service because they have suffered a disaster?  And if a large customer suffers a major disaster and cannot take your product or service how will that impact your business? Multi caters and covers every possible aspect of Backup and Recovery. Speak to us today to organise a personalised backup and recovery plan for you and your business in order to avoid the worst case scenario. Call us now on 08600 MULTi (68584) or email sales@multi.co.za to speak to an IT professional. View more about Multi Backup and recovery plan on our website